Privacy Policy

This Privacy Policy explains how JeetCity Casino (“we,” “us,” or “our”) collects, uses, protects, and shares your personal information when you visit our website at jeet-city.com.co or use our services. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with applicable privacy laws and regulations. This policy applies to all users accessing our platform from Australia and other jurisdictions where our services are available.

Information We Collect

We collect various types of information to provide and improve our services, ensure regulatory compliance, and enhance your gaming experience. The information we collect includes personal data you provide directly, technical data collected automatically, and information from third-party sources when necessary for verification purposes.

Personal Information You Provide

When you register an account or use our services, we collect the following personal information:

Full name, date of birth, and gender for account verification and age confirmation
Email address and phone number for account communication and security purposes
Residential address and country of residence for regulatory compliance
Government-issued identification documents for KYC (Know Your Customer) verification
Payment method details including card information and e-wallet account data
Gaming preferences and account settings you configure
Communication records when you contact our customer support team

Automatically Collected Information

Our systems automatically collect technical and usage data when you access our platform:

IP address, browser type, and device information for security monitoring
Gaming activity including games played, bets placed, and transaction history
Website navigation patterns and feature usage analytics
Login timestamps and session duration for account security
Cookies and similar tracking technologies for improved user experience

How We Use Your Information

We use your personal information for specific legitimate purposes related to providing our casino services, ensuring regulatory compliance, and maintaining platform security. Your data is processed lawfully and transparently to deliver the best possible gaming experience while meeting our legal obligations.

Primary Uses

Account creation, management, and authentication services
Processing deposits, withdrawals, and financial transactions securely
Verifying your identity and age in compliance with gambling regulations
Providing customer support and responding to your inquiries
Delivering promotional offers, bonuses, and marketing communications
Preventing fraud, money laundering, and other illegal activities
Improving our services through data analysis and user feedback
Ensuring responsible gambling through monitoring and intervention tools

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted partners and service providers in specific circumstances to operate our business legally and effectively.

When We Share Information

With payment processors to handle deposits and withdrawals securely
With game providers for technical integration and gameplay functionality
With regulatory authorities when required by law or licensing obligations
With fraud prevention services to protect against illegal activities
With our parent company Dama N.V. for operational and administrative purposes
With legal advisors and auditors for compliance and business operations
In case of business merger, acquisition, or sale of assets

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include advanced encryption, secure servers, and regular security audits to maintain the highest standards of data protection.

Security Measures

SSL encryption (TLS 1.3) for all data transmission and storage
Secure servers with restricted access and regular security updates
Multi-factor authentication for account access and sensitive operations
Regular security audits and penetration testing by independent experts
Employee training on data protection and confidentiality requirements
Incident response procedures for potential security breaches

Your Privacy Rights

You have important rights regarding your personal information under applicable privacy laws. We respect these rights and provide mechanisms for you to exercise them easily and effectively through our platform or by contacting our support team.

Your Rights Include

Access to your personal data and information about how it is processed
Correction of inaccurate or incomplete personal information
Deletion of your personal data subject to legal and regulatory requirements
Restriction of processing in certain circumstances
Data portability to transfer your information to another service provider
Objection to processing based on legitimate interests
Withdrawal of consent where processing is based on your consent

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and provide personalized content. These technologies help us remember your preferences, maintain your login session, and improve our services based on user behavior patterns.

Types of Cookies We Use

Essential cookies required for basic website functionality and security
Performance cookies to analyze website usage and improve user experience
Functional cookies to remember your preferences and settings
Marketing cookies to deliver relevant promotional content and offers

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality and your user experience.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Retention periods vary depending on the type of information and applicable regulatory requirements.

Retention Periods

Account information retained for the duration of your active account plus 5 years after closure
Transaction records kept for 5-7 years to meet financial and regulatory requirements
Communication records stored for 3 years for customer service quality assurance
Marketing data retained until you withdraw consent or object to processing

International Data Transfers

As an international online casino, we may transfer your personal information to countries outside your jurisdiction for processing and storage. We ensure appropriate safeguards are in place to protect your data during international transfers in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes through email or prominent website notices, and the updated policy will be effective from the date of publication.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following methods:

Email: [email protected]
Live chat support available 24/7 through our website
Contact form available in the customer support section of our website

We are committed to addressing your privacy concerns promptly and will respond to your inquiries within a reasonable timeframe. For urgent privacy matters, please use our live chat support for immediate assistance from our customer service team.